Manager of Operations Training

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The Operations Training Manager is responsible for the overall leadership, strategic planning, and continuous improvement of Cincinnati Metro's Operations training programs. This role oversees the development and execution of training for all bus operator-related programs, including new operator training, return-to-work, refresher, and specialized operations training. The Manager leads a team of Training Supervisors and collaborates with key stakeholders to ensure all programs are effective, compliant, and aligned with organizational goals.

Responsibilities

• Lead and manage the operations training team, including supervising Operations Training Supervisors and the performance of Operations Training Specialists.
• Chair the Operations Training Steering Committee (OTSC), engaging key leaders from Operations, HR, and Safety to ensure training remains relevant and aligned with Metro's changing needs.
• Develop, implement, and continuously evaluate training strategies, curricula, and performance standards that align with Metro's service, safety, and workforce development goals.
• Foster cross-departmental collaboration (e.g., Operations, Safety, HR) to keep training content current and compliant with policies, procedures, and regulatory requirements.
• Monitor key performance indicators related to training effectiveness, operator and trainee retention, safety compliance, and service quality; recommend data-driven improvements.
• Provide direction, coaching, and performance feedback to direct reports. Identify growth and development opportunities for training staff, cultivating a pipeline of instructional and leadership talent.
• Ensure adherence to all relevant local, state, and federal regulations, including DOT, FTA, and ODOT; maintain compliance with Metro's security policies.
• Support audits, investigations, and compliance reviews by preparing and maintaining accurate training documentation and reports.
• Model, facilitate, and encourage exemplary internal and external customer service, open communication, collaboration, participation, and professional development among staff.
• Champion a culture of excellence, inclusion, customer service, and continuous learning.
• Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status.
• Other duties as assigned.

Position Qualifications

Education

Experience

Skills & Abilities

Preferred Certificates & Licenses

Other Requirements

Work Environment

Equal Employment Opportunity Statement

Metro is an Equal Opportunity /  Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Seniority Level

Director

Employment Type

Full-time

Job Function

Management and Manufacturing

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