Engagement Manager II

Engagement Manager II

As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client / consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what's next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We're out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged partnership is how we approach everything our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We're doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you've been searching for? We're looking for an Engagement Manager II to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward. Let's partner. Together, we can accomplish amazing things. Here's what the opportunity supported through our TGS Talent Acquisition Team requires :

General Description : The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Service's (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM II is responsible for managing customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention / expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.

Essential Job Duties and Responsibilities :

• Advanced Engagement Management : Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently.
• Strategic Client Relationship Management : Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
• Stakeholder Communication : Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.
• Financial Management : Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization : Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
• Risk Management and Mitigation : Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
• Performance Reporting : Preparing detailed performance reports and presenting them to management and clients.
• Team Leadership and Development : Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.
• Client Satisfaction and Retention : Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
• Business Development : Identifying opportunities and collaborating with sales partners for upselling and cross-selling, aiding in organic business growth.

Behavioral Competencies and Responsibilities :

Required Experience :

The pay range for this position is $105,000.00 - $150,000.00 / yr. Bonuses are paid out at the end of the year and are tied to a percentage of personal and company's performance. Benefits include health insurance, dental and vision options, health savings account with annual company contribution, coverage begins within 30 days of employment, 20 days annually plus six company holidays; after three years of employment, increases to 23 days annually plus six company holidays, 401(k) with matching contribution, profit-sharing, and tuition reimbursement up to a maximum of $5,250 annually for eligible courses / programs.

This is a fully onsite position in Seattle, WA. The position is anticipated to close on Nov 4, 2025.