Customer Experience Planner & Operations Lead

Job Title : Customer Experience Planner & Operations Lead

Location : Alpharetta, GA – Onsite (Full-Time, 5 Days / Week)

Employment Type : 2-Year Contract

About the Role

Are you passionate about elevating the customer journey and driving cross-functional collaboration? We're seeking a strategic and detail-oriented Customer Experience Planner & Operations Lead to join our Graphic Experience team. This high-impact role will serve as the operational hub between customer engagement, internal planning, and execution—ensuring every touchpoint is seamless, on-brand, and strategically aligned with commercial success.

Key Responsibilities

• Lead end-to-end planning and coordination of customer-centric programs and initiatives
• Drive internal demos, sales enablement, and event execution in partnership with Sales and Marketing
• Comfort with reporting, data tracking and translating insights into action (Key differentiator)
• Hands-on experience working with Power BI for reporting
• Shape and implement customer experience strategies to optimize engagement across channels
• Provide operational support and insights using data-driven reporting and basic Power BI tools
• Collaborate across departments to ensure internal projects meet brand, budget, and timeline expectations
• Promote continuous improvement and operational excellence through thoughtful project oversight

Who You Are

Why Join Us?

You'll play a critical role in shaping how customers interact with our brand. We value innovation, collaboration, and strategic thinking—offering an opportunity to make a tangible impact from day one.

Apply now and help us deliver experiences that matter.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.akkodis.com / en-us / candidate-privacy /

The Company will consider qualified applicants with arrest and conviction records.