Customer Success Manager (Technical Project Manager)

Customer Success Manager (Technical Project Manager)

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better :

• We've funded over $100 billion in loans for our customers, more than any other fintech
• Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025 : Best lender for quick approval
• Yahoo! Finance - Best Mortgage Lenders of 2025 : Best online mortgage lender
• Fintech Breakthrough Award : Best Lending Innovation Award
• Money Magazine - 8 Best Mortgage Lenders of 2025 : Best for fast closing
• We are Forbes' Best Online Mortgage Lender for 2023
• We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.

A Better Opportunity

Better is on a mission to transform the $15 trillion mortgage industry. As a pioneer in digital mortgage innovation, we're entering a bold new phase : offering our proprietary technology as a SaaS platform to external clients.

We're hiring a Customer Success Manager (Tinman AI Platform) to support our early SaaS customerslenders adopting Tinman as their modern loan infrastructure. You will serve as the strategic partner to clients throughout onboarding, implementation, and beyond, ensuring they see long-term success and growth with our platform.

This is more than a support roleit's a foundational leadership opportunity within a high-growth initiative. As one of the first CSMs on the Tinman platform team, you'll play a critical role in shaping how we deliver, support, and grow our SaaS business. Your work will directly influence our implementation model, customer experience, and future org design.

Responsibilities

Qualifications

$130,000 - $150,000 a year

Company Benefits

We are thrilled to offer all our full-time employees the following benefit offerings :

In Office Perks include :

The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.