Service Technician

• Handle assigned customer service calls promptly and effectively.

• Communicate plan for the day to office staff.

• Attend weekly technician meeting to stay informed of issues.

• Assist with annual inventory count by counting inventory on truck stock.

• Troubleshoot, diagnose, and repair equipment.

• Order parts to complete repairs when necessary

• Represent CBSI in a professional manner.

Knowledge, Skills, Abilities

• Excellent customer service skills

• Ability to clearly communicate both verbally and in writing.

• Be able to prioritize multiple calls and meet established deadlines.

• Ability to utilize a tablet to track service calls, enter time and make notes on calls.

Experience

• Prior experience in a similar service role is strongly desired, especially within the banking industry.

• Previous experience in the banking industry is preferred, but not required.

• Previous experience with alarms or CCTV preferred.

Physical Requirements

• Ability to stand for extended periods of time

• Ability to drive for prolonged periods of time

• Ability to work in various weather conditions

• Ability to lift up to 100lbs including tools, parts and equipment

• Ability to climb a ladder

Additional Requirements

• Must have a valid drivers license in good standing

• Motor vehicle record check is required

• Must be able to pass a background check.

• Must be able to pass a drug screening.