Senior Director, Software Engineering

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Job Category

Software Engineering

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're building the next generation of Conversational Analytics in collaboration with Waii.ai, integrating the power of Salesforce Data 360 with cutting‑edge LLM and agentic technologies. This initiative requires a leader with deep product‑building experience, a strong grasp of LLM techniques, agentic workflows, and the surrounding frameworks and developer tools. You'll drive the vision, architecture, and execution of intelligent, context‑aware analytics experiences that let users ask questions and get trusted, visual answers‑powered by AI.

Responsibilities

• Leading cross‑functional engineering teams (typically 50+ engineers across multiple teams)
• Partner with Waii.ai teams to design and integrate agentic workflows that enable seamless question answering, metric reasoning, and proactive insights
• Define end‑to‑end user experiences that bridge semantic models, query understanding, and visual storytelling
• Collaborate closely with engineering and research teams to operationalize LLM frameworks, context injection pipelines, and evaluation methodologies for quality and accuracy
• Champion LLM quality, performance, and trust metrics—covering latency, accuracy, and user satisfaction
• Drive architectural decisions on how deterministic and non‑deterministic systems (SQL engines, LLMs, agents) interoperate
• Mentor cross‑functional teams, foster a culture of innovation, and accelerate adoption of agentic analytics across surfaces (Slack, Lightning, Mobile)

Qualifications

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future— but to redefine what's possible—for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https : / / www.salesforcebenefits.com. For Washington‑based roles, the base salary hiring range for this position is $230,700 to $351,800.

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