Manager, Operations

Overview

AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.

Position

Manager, Operations at AdaptHealth

Responsibilities

• The Manager of Operations oversees the operations performed within a branch. Specifically, providing leadership, guidance, and coordination of services to ensure the distribution of all medical equipment, supplies and services delivered to a patient's home accurately and on-time.
• Collaborate with leadership, health systems, hospice partners and key community referral sources to improve patient services.
• The Manager of Operations may also serve as the site leader in absence of on-site leadership.
• Comply with all current government regulations and professional standards respecting patient care.
• Participate in educational and professional programs and review professional literature to maintain knowledge and competency in current techniques and the HME products and services offered by AdaptHealth.
• Oversee timely and efficient execution of all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required).
• Ensure services provided via the branch are performed in accordance with all federal, state and local laws and regulations (CMS, Department of Health, DOT, FDA, OSHA, and accreditation requirements).
• Manage logistics team providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goals.
• Ensure cost-effectiveness and delivery timeliness through delivery management across the organization.
• Responsible for managing inventory and working with department leaders to ensure customers receive goods and services in a timely, efficient, and clinically safe manner.
• Control inventory at the branch level. Place purchase orders in accordance with company restocking protocol.
• Address service concerns, identify trends and respond accordingly.
• Work with regional and department leadership to resolve concerns and improve the patient experience.
• Root cause analysis and problem resolution for all operations, reviewing trends of customer service failures, determining root cause, and implementing improvements.
• Maintain rapport with ordering physicians and referral sources. Inform physicians and pertinent others of changes in the patient's condition through visit reports and telephone communication.
• Conduct consistent communication with regional and departmental leadership to review delivery resources and maintain organizational goals and metrics for patient care, safety, personnel, and maintenance.
• Ensure ongoing training with return demonstrations and accountability as evidenced by achieving operational and regulatory audit goals.
• Assist in resolving patient equipment problems under emergency conditions.
• Assist with preventative maintenance, required service checks, and patient / environmental assessments on home respiratory equipment during scheduled visits to patients.
• Other duties as assigned.

Qualifications

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Job Details

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