Air Import Agent / Specialist

JOB DESCRIPTION

Job Title : Air Import Agent / Specialist

Job Location : Hebron, Kentucky

Hebron, Kentucky

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services.

Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.

This also includes special transport-related services. Visit our career site on the web at https : / / www.logistics.dhl / us-en / home / careers.html

As an Air Import Agent / Specialist you will be responsible for the movement of our customer's air import shipments. You will be the main point of contact for coordination between customer's shipment imports, customs brokers, and shipping carriers.

Key Responsibilities :

Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries

Build customer relationships by responding to customer communications via email, fax and mail

Work with air and ground transportation partners to handle shipments

Receive and track purchase orders from Importers / Overseas offices for pending air shipments

Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment

Answer all customer inquiries in accordance with the Customer Service Policy standards

Further increase customer satisfaction and business share through proactive and regular contact

Communicate with and ensure release of the freight from air carriers

Notify customer / customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and / or other offices

Setup and coordinate deliveries to the customer

Handle and manage all customer contact at file level regarding exceptions

Additional projects as directed

Skills / Requirements :

1+ years of experience in freight forwarding industry, air import experience preferred

Cargo Wise systems knowledge is a plus

Exceptional customer service skills

Detail oriented and strong follow-up skills

Proficient with Microsoft office (Word, Excel, Outlook)

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at

https : / / www.logistics.dhl / us-en / home / careers.html