Server

Server HeadPinz & FastTrax Entertainment Centers Department:

• Food & Beverage Location: HeadPinz and FastTrax Entertainment Centers (All Locations) Reports To: Food & Beverage Manager, Bar Manager, or General Manager Employment Type: Hourly FLSA Status: Non-Exempt About Us HeadPinz and FastTrax Entertainment Centers are premier, family-friendly entertainment destinations offering bowling, arcade attractions, food and beverage, and high-energy experiences for guests of all ages.
• Our operations are built on a commitment to safety, service excellence, and operational accountability.
• Team members are expected to follow established policies, procedures, and safety standards while delivering an exceptional guest experience.
• About the Role The Server is an hourly, non-exempt position within the Food & Beverage department at HeadPinz and FastTrax Entertainment Centers across all locations.
• This role is responsible for providing food and beverage service within a safe, compliant, and well-controlled environment.
• Primary emphasis is placed on alcohol compliance, responsible service, guest safety, and risk prevention while delivering timely and professional service.
• Servers are expected to actively monitor guest behavior, enforce alcohol laws, and maintain clean, hazard-free service areas at all times.
• Essential Duties & Responsibilities Safety, Alcohol Compliance & Risk Prevention (Primary Responsibility) Strictly comply with all federal, state, and local alcohol service laws and company alcohol compliance policies.
• Verify guest age through proper identification prior to alcohol service and refuse service when required.
• Monitor guest alcohol consumption and behavior to prevent over-service or unsafe situations.
• Enforce all food and beverage safety standards, including proper handling, carrying, and service procedures.
• Identify, report, and immediately address unsafe conditions such as spills, broken glass, overcrowding, or guest misconduct.
• Maintain awareness of emergency procedures and assist with emergency response situations as trained.
• Guest Service & Controlled Hospitality Greet guests promptly and professionally at lanes, tables, bar areas, or designated service zones.
• Present menus, explain offerings, and answer questions while setting clear expectations regarding service policies.
• Deliver food and beverages accurately and efficiently while maintaining a controlled, safe service environment.
• Address guest concerns or complaints while prioritizing safety, policy enforcement, and compliance.
• Escalate safety or alcohol-related issues to management immediately.
• Operations, POS & Cash Controls Accurately operate POS systems in accordance with company cash-handling and transaction policies.
• Ensure all food and beverage sales are properly entered and closed out.
• Handle cash, credit cards, and vouchers responsibly to protect company assets.
• Follow tip reporting and checkout procedures as required.
• Cleanliness & Food Safety Standards Maintain cleanliness of tables, lanes, service stations, and surrounding areas.
• Remove empty glassware, plates, and trash promptly to prevent hazards.
• Adhere to all food safety, sanitation, and hygiene standards.
• Assist with side work, restocking, and cleaning duties to support overall facility safety.
• Teamwork, Training & Accountability Support bartenders, kitchen staff, and other departments to maintain safe service flow.
• Participate in required alcohol certification, safety training, and ongoing education.
• Follow all written SOPs, checklists, and service standards.
• Promote a culture of accountability, professionalism, and responsible service.
• Qualifications & Experience High school diploma or equivalent combination of education and experience preferred.
• Previous serving or hospitality experience preferred.
• Must meet minimum legal age requirements to serve alcohol.
• Professional appearance with strong communication and situational awareness skills.
• Physical & Environmental Requirements Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and carrying trays.
• Ability to lift and carry up to 35 pounds.
• Ability to work in a fast-paced, high-volume entertainment and food service environment.
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