Service Desk Analyst - Work from home
Description : *Daily Responsibilities : - Ability to handle 35 to 50 inbound calls daily in a fast-paced Help Desk environment - Proven commitment to high quality customer service- Accurately analyze severity of problem and escalate according to set procedures - Demonstrate strong customer service by focusing on courteous phone demeanor, sense of urgency, awareness of other incoming calls, thoroughness in documentation of service requests, and prompt follow-up to ensure total customer satisfaction - Strong written / oral communication skills, patient and friendly phone skills, good typing, organizational and time management skills- Ability to multi-task while remaining focused on quality and results*Skills : *Service Desk, MS Suite, POS, Troubleshooting, Windows OS, Customer service, Phone support, Windows 10, bilingual, Troubleshooting*Top Skills Details : *Service Desk, MS Suite, POS, Troubleshooting, Windows OS, Customer service, Phone support, Windows 10*Additional Skills & Qualifications : *Personality is very important for this position - Professionalism - Great communication - Hard worker - Ability to multi-task - Problem solving skills - Desire to grow career About TEKsystems : We're partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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