Customer Success Advocate

Customer Success Advocate

Full-Time | Remote Flexibility

About the Role

We’re looking for a dedicated and empathetic Customer Success Advocate to join our team full-time. In this role, you'll play a vital part in ensuring client satisfaction, retention, and long-term success by providing personalized support and proactive communication. You'll help customers maximize the value of our products and services while building lasting relationships that drive loyalty and trust.

What You’ll Do

Serve as the primary point of contact for a portfolio of customers

Understand client goals and tailor solutions to meet their needs

Proactively engage with clients to drive product adoption and usage

Address concerns quickly and effectively to ensure customer satisfaction

Educate clients on new features, updates, and best practices

Monitor customer health metrics and take action to prevent churn

Collaborate with cross-functional teams to deliver an excellent customer experience

What We Provide

Comprehensive training and mentorship

Flexible remote work options and a collaborative, supportive team culture

Access to customer success tools and communication platforms

Career advancement opportunities within customer success and related departments

Recognition programs, performance-based incentives, and professional development

Compensation

Salary Range : $70,000 – $100,000 per year (base + performance bonuses)

Employment Type : Full-time

Incentives : Client satisfaction bonuses, team performance rewards, and growth opportunities

What We’re Looking For

Excellent communication, listening, and relationship-building skills

A proactive, solution-focused mindset with strong attention to detail

Ability to manage multiple clients and prioritize competing needs

Experience in customer success, account management, or client services preferred

Comfortable using CRM platforms and communication tools

Willingness to obtain a Life and Health insurance license (support provided if needed)

If you love helping people succeed and want to play a key role in delivering exceptional client experiences, we’d love to meet you.

Apply today to become a Customer Success Advocate and make a lasting impact.