Senior Genesys Developer - Broomall, PA (Onsite)

Role Name : Genesys Senior Developer

Location : Broomall, PA (Onsite)

Duration : 12 Months

DESCRIPTION :

Minimum 5 years of application development experience implementing multichannel selfservice IVR and OmniChannel Orchestration Routing on Genesys Cloud CX

Functional and hands on experience on development on Voice and NonVoice SMS Email Chat Bot etc applications solutioning using Genesys Cloud CX Architect

Experience in implementing third party integration like AWS Lambda Lex Polly and CRM Dynamics etc

The ideal candidate will possess a strong and well established record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web Message Chat SMS social media etc

Thorough understanding of Genesys Framework Integration with internal and external components

Delivery credentials for Self Service and Analytics solutions enabled with speech based interfaces and dynamic menu based on customer treatment strategies

Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including hands on experience with products from leading vendors such as Amazon Genesys and Nuance

Knowledge of Genesys AI WFM Reporting and Analytics

Experience in a single complex development environment or across multiple platforms

Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc

Ability to work effectively in a remote virtual and global environment

Best Regards,

Vishal

vishal@smartcaliber.com

www.smartcaliber.com

Truth Lies in Heart