Technical Account Manager, ZenGRC

About ZenGRC

Founded in 2009, ZenGRC is a leading governance, risk, and compliance (GRC) SaaS solution provider, offering two robust products : ZenGRC and ZenGRC Pro. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency.

ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively.

About the Role

At ZenGRC, our Technical Account Managers (TAMs) play a pivotal role in helping customers realize the full value of our platform while driving an exceptional post-sales experience that prioritizes retention, expansion, and advocacy. TAMs are strategic advisors who combine relationship management with the ability to navigate technical conversations, ensuring that customers, especially those in risk, audit, and compliance, drive meaningful outcomes throughout their journey with ZenGRC. This role is not about hands-on configuration or implementation work; we have a world-class Customer Solutions team for that. Instead, TAMs bridge the gap between business goals and technical capabilities , enabling customers to adopt and optimize ZenGRC with confidence. You\'ll work closely with teams across Customer Support, Customer Solutions, Renewals, Product, and Engineering to deliver a unified customer experience anchored in measurable success.

What You'll Do

• Own the overall success and satisfaction of your customer portfolio—ensuring adoption, retention, and renewal outcomes.
• Serve as the primary strategic and technical point of contact for a portfolio of customers, building relationships and driving long-term satisfaction and retention.
• Partner with Customer Solutions Experts on onboarding plans and execution.
• Help customers translate their compliance, audit, or risk-related goals into actionable workflows using ZenGRC.
• Deliver a consistent cadence of value—whether through check-ins, roadmap reviews, or feature education.
• Guide customers through best practices, usage patterns, and onboarding milestones, working cross-functionally to resolve challenges.
• Build relationships with key customer stakeholders across Compliance, Risk, IT, and Security teams.
• Identify upsell and expansion opportunities, working alongside the Renewals Manager and product experts to grow ARR.
• Act as a voice of the customer internally by providing feedback to our Product and Engineering teams, influencing roadmap and prioritization.
• Monitor customer health signals and identify risks to proactively mitigate churn.

What We're Looking For

Bonus Points For

Benefits

US-Based Employees

Equal Employment Opportunity Statement

We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at talent@zengrc.com.

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