Senior Technical Account Manager

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We are a global team dedicated to creating a safer, more trustworthy online world, and we need a dynamic Senior Technical Account Manager to support our key enterprise customers in the AMER Account Management team.

Responsibilities

• Coordinating cross‑functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met.
• Serving as a liaison between Account Managers in GTM, Solutions Engineering, and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go‑lives.
• Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams.
• Facilitating communication between Account Management and Product, tracking action items resulting from customer engagements and escalations, and supporting preparation and delivery of customer communications.
• Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time.
• Working with large enterprise customers to set and achieve clear project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions.
• Maintaining project documentation, including schedules, progress reports, and risk logs, and providing regular status updates to leadership.
• Leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success.

Qualifications

Additional Desired Skills

Compensation

The base salary for this role is $100,000 – $125,000 per year, plus commission. Compensation may vary based on experience, skills, location, and other factors permitted by law.

Why Veriff?

Veriff is the preferred identity verification platform partner for the world's most innovative growth‑driven organizations. With the broadest selection of identity documents, a diverse team across the United States, United Kingdom, Spain, and Estonia, and backing from leading investors, we are dedicated to helping businesses and individuals build a safer, more secure world.

Benefits

Equal Opportunity Employer

We are an Equal Opportunities employer committed to building a diverse and representative team. We want to hear from people who are passionate about their work and align with our values, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability.

For the final stage of the recruitment process, we may request identity verification. For more information, see our Recruitment Privacy Policy.

Seniority Level : Mid‑Senior; Employment Type : Full‑time; Location : United States (Remote).

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