Client Services Concierge
VirtualVocationsRockville, Maryland, United States1 day ago
Job type
- Full-time
Job description
A company is looking for a Concierge Partner.
Key Responsibilities
Assist clients with system navigation, login issues, and advanced features via phone and email
Fulfill account management requests, including account creations and project access
Ensure customer satisfaction by meeting response and resolution SLAs
Required Qualifications
Bachelor's degree or higher in any discipline
Multilingual in English and at least one additional language (German, Mandarin, Cantonese, or Spanish)
2-3 years of experience in customer service, tech support, or related fields
Proficiency in Windows and Mac operating systems, and Microsoft 365 applications
Digital intelligence and literacy skills
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Service Concierge • Rockville, Maryland, United States
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