Customer Experience Associate

A company is looking for a Customer Experience Associate to provide support and assistance to customers.

Key Responsibilities

Become an expert on the company's products and provide assistance via phone, chat, and email

Share tips and best practices to empower customers in using the software effectively

Collaborate with internal teams to resolve escalated issues and contribute to the Customer Help Center

Required Qualifications

2+ years of experience in customer-facing roles

Experience with customer support through various channels, including phone, chat, and email

Familiarity with Salesforce, Jira, or similar tools is a plus

Ability to work independently and manage multiple tasks efficiently

Must be able to obtain and maintain Criminal Justice Information Services (CJIS) certification