German Speaking Customer Service for Transportation (Rail, Shipping, etc.)

German Speaking Customer Service Representative

Patrique Mercier Recruitment is excited to announce an important opportunity for a German Speaking Customer Service Representative in the transportation sector, covering domains such as rail and shipping. As the leading agency for candidates seeking jobs in their native language in various countries, we pride ourselves on our specialized recruitment in diverse industries including consumer services and beyond. At Patrique Mercier Recruitment, we carefully match top-tier candidates with the right employers to ensure optimal career satisfaction and professional development. Our clientele in the transportation industry is searching for committed individuals who can provide exceptional customer service in German. This role requires fluency in both German and English, as you will be the first point of contact for clients navigating transportation services. Join us in making a difference in the lives of candidates while helping companies thrive with dedicated talent.

Responsibilities

• Provide outstanding customer service in German to clients in the transportation sector.
• Assist customers with inquiries related to rail and shipping services.
• Resolve complaints and issues efficiently while maintaining a high level of customer satisfaction.
• Process bookings, modifications, and cancellations accurately and promptly.
• Communicate effectively with other departments to facilitate seamless service delivery.
• Maintain knowledge of transportation services and procedures to provide accurate information to customers.
• Document interactions and update customer records in the company's CRM system.