Italian Speaking Customer Service for Government & Public Sector industry

Italian Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in various countries, specializing in industries like social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on matching the best candidates with the right employers through a thorough recruitment process designed to help you land your dream job abroad. We are currently seeking an Italian Speaking Customer Service Representative for the Government & Public Sector industry. This role is ideal for those passionate about delivering exceptional service and contributing positively to the public sector. You will be working in a dynamic environment where your language skills will be essential in assisting clients and ensuring their needs are met efficiently. Join us in facilitating communication and support for various government initiatives while enjoying the opportunity to grow your career internationally with Patrique Mercier Recruitment. If you are an enthusiastic professional ready to take on a challenge in customer service and make a meaningful impact, we would love to hear from you.

Responsibilities

• Provide exceptional customer service to clients in the Government & Public Sector.
• Manage and resolve customer inquiries via phone, email or chat in Italian.
• Assist clients with understanding government services and public sector programs.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery standards.
• Identify and escalate issues to the appropriate departments effectively.
• Participate in training sessions to enhance service skills and product knowledge.