Italian Speaking Customer Service for Telecommunications industry

Italian Speaking Customer Service Representative

Join Patrique Mercier Recruitment, the leading agency dedicated to helping candidates find employment opportunities in their native language across various countries. We specialize in connecting talented individuals with roles in diverse sectors such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our meticulous recruitment process guarantees that we pair the right candidates with the most suitable employers, paving the way for fulfilling career paths abroad. We are currently seeking an Italian Speaking Customer Service Representative for the Telecommunications industry, a role that promises to leverage your language skills while providing exceptional service. If you are passionate about delivering excellent customer experiences and are eager to work in a dynamic environment, we encourage you to apply. Your ability to communicate effectively in Italian and provide support for telecommunications products will play a crucial role in enhancing customer satisfaction and contributing to the growth of our clients. Join us to be part of a rewarding journey where your skills are valued and rewarded.

Responsibilities

• Provide exceptional customer service support in Italian via phone, email, and chat channels.
• Assist customers with inquiries, troubleshooting, and resolving issues related to telecommunications products and services.
• Maintain detailed records of customer interactions and ensure timely follow-ups where necessary.
• Collaborate with team members to enhance service delivery and improve customer experience.
• Stay updated on product knowledge and emerging industry trends to provide accurate information to customers.
• Work efficiently in a fast-paced environment, managing multiple customer queries simultaneously.
• Conduct customer satisfaction surveys to gather feedback and improve service quality.