German Speaking Customer Service for Biotechnology industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs abroad in their native language, is currently looking for a German Speaking Customer Service Representative to join a prominent firm in the biotechnology industry. In an increasingly globalized world, we specialize in connecting top talent with outstanding organizations across various sectors including social media, gaming, healthcare, retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to ensure that candidates are matched with employers that best fit their skills and ambitions. If you are passionate about customer service and are driven to make an impact in the biotechnology field, this opportunity is for you. Join us in helping individuals find their dream jobs while contributing to healthcare innovations that improve lives.

Responsibilities

• Handle customer inquiries and support issues via phone, email, and chat in German and English.
• Provide accurate information regarding products and services related to the biotechnology industry.
• Resolve customer complaints in a timely and professional manner while maintaining customer satisfaction.
• Assist in processing orders and managing customer accounts efficiently and accurately.
• Conduct follow-up communication to ensure customer queries are resolved entirely and satisfactorily.
• Collaborate with cross-functional teams to improve customer support processes and enhance service quality.
• Maintain detailed records of customer interactions and transactions in the company's database.