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Job Description

Job Description

At Smith Debnam, our philosophy is simple - to provide the best possible value to our clients. We firmly believe that the key to delivering such a value is equally simple - the people who make it happen. Our professional service team, the attorneys, paralegals, and staff, are therefore our most important assets. We are committed to maintaining an environment that provides professional fulfillment, actively supports professional development, and communicates the value of each person's contributions.

Smith Debnam has been providing legal services to businesses and individuals in the Carolinas for more than 50 years. We provide employees with an enriching, professional work environment that rewards employee excellence, fosters teamwork, and supports professional development. Our employees also enjoy competitive salaries, quality benefit programs and flexible work hours.

Summary Job Description :

This is an onsite position, responsible for searching and verifying personal data (name, addresses and phone numbers) on returned letters and accounts for our Retail Clients. Responsibilities include reviewing and updating personal data in Collection Master; verifying personal data through the use of Credit Bureau, LexisNexis, and researching debtor assets for verification of contact information.

Essential Duties and Responsibilities :

• Finding, reviewing and validating consumer information through internal and external sources.
• Reviewing information from vendor leads, google, and other approved sources to locate executable asset information.
• Adhering to governing federal and state laws and regulations along with internal policies.
• Working with leadership to understand how to increase overall performance.
• Making recommendations for improvements to daily automated and manual processes.
• Performing various administrative duties, e.g., copying, faxing and printing as needed.
• Data entering findings into debt collection software.
• Ability to understand the legal collections process, deadlines, and state laws.
• Work in a professional, goal driven, collaborative, structured environment.
• Additional related duties as assigned.
• Accurately update electronic case files using various legal software tools.
• Successful completion of various client regulatory compliance certifications.

Knowledge, Skills, and Abilities Required :