Center Therapy Director

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients.

Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As a Center Therapy Director, you will provide rehabilitative services for the treatment of disabled, injured and diseased patients in a center in accordance with Concentra Medical Centers’ Injury Process Management and Concentra Medical Centers’ philosophy of rehabilitation in occupational medicine and Concentra policies, practices and procedures and applicable regulations.

Responsibilities

• Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Manages key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes and holds therapists accountable : % MS Referred, Visits per Case, % Therapy SDE, % Seen, TOP
• Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit
• Manages clinical outcomes and addresses outlier cases with staff therapists
• Ensures clinical workflows to optimize patient capture, processing of referrals and scheduling
• Executes therapy plan for each patient with a focus on early intervention and same day evaluation
• Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety
• Works with DTO to identify clinical improvement opportunities
• Fosters relationships with employers, referral sources and payer groups through routine communications and engagement opportunities
• Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
• Ensures compliance with individual State Practice Act / Rules and Regulations / WC Regulations
• Drives patient and client experience and satisfaction metrics
• Actively participates in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center’s business
• Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours
• Works with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
• Promotes, cultivates, and exemplifies Orange Book values for all center colleagues
• Develops colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center
• Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes
• Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan
• Promotes center initiatives and work flows that are consistent with those in other centers
• Possesses financial awareness and provides input to center budget and key business metrics

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Bachelors of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university
• Must meet licensure requirements of jurisdiction

Job-Related Experience

Customarily at least two years of demonstrated clinical experience in an occupational healthcare setting

Job-Related Skills / Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated outstanding clinical knowledge of physical / occupational therapy services
• Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine
• Demonstrated outstanding interest in the leadership of therapy staff
• Demonstrated leadership qualities and administrative abilities to the job responsibilities as described
• Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer , including disability / veterans

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