Director, Managed Bill Review Compliance Operations

Director, Managed Bill Review Compliance Operations

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of companies the world over. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Mitratech seeks talented individuals who can support our growth globally and support our Managed Bill Review team. We have an excellent opportunity within our Compliance Services Group for a legal professional, seeking an alternative career path to that of private law practice or corporate law department, to utilize their legal education and work experience in a unique manner.

Position Summary

The Director of Compliance Operations leads the strategic and operational management of Mitratech's Managed Bill Review Group, overseeing teams responsible for ensuring client compliance review excellence, accuracy, and efficiency. This role is accountable for translating client and corporate objectives into actionable operational plans, ensuring consistent delivery quality, data-driven decision-making, and continuous improvement across processes, technology, and people.

The Director will partner closely with Product, Data Analytics, and Client Success leadership to align compliance operations with broader company goals and to scale best practices across the global organization.

Essential Duties & Responsibilities :

Strategic Leadership & Operations

• Define and execute the operational strategy for the Compliance Analyst team in alignment with organizational goals and client service expectations.
• Oversee multiple teams (Analysts, Supervisors, and Managers) responsible for legal invoice review, quality assurance, and compliance performance.
• Develop and track KPIs and service delivery metrics to measure quality, productivity, and client value.
• Lead capacity planning, staffing models, and workload distribution to ensure consistent SLA adherence and operational balance.
• Partner with executive leadership to forecast growth, revenue contribution, and resource requirements for scalability.

People & Performance Management

Quality & Continuous Improvement

Client Partnership & Collaboration

Cross-Functional Leadership

Requirements & Skills :

Education :

Mitratech is proud to be an EEOE, M / F / D / V, and we are committed to diversity both in practice and spirit at the corporate level. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.