Ability to serve as the primary liaison for customers, ensuring high satisfaction through timely and accurate responses.
Strong communication skills to manage inquiries, clarify requirements, and resolve conflicts.
Contract Administration Expertise :
Proficiency in reviewing RFQs and RFPs and preparing commercial proposals.
Experience in monitoring and summarizing contract obligations and ensuring compliance.
Cross-Functional Collaboration :
Coordination with internal departments (Sales, Quality, Manufacturing, etc.) for seamless execution of contract terms.
Involvement in weekly reviews and performance tracking to maintain operational alignment.
Analytical and Organizational Skills :
Ability to monitor performance metrics, analyze data, and provide summaries to stakeholders.
Experience with backlog and forecast management for accuracy and performance tracking.
Technical and Administrative Efficiency :
Proficient in navigating customer portals, managing documentation, and maintaining records.
Knowledge of resolving credit and billing issues, indicating financial acumen.
Attention to Detail and Work Ethic :
Strong detail orientation to ensure compliance and avoid contractual oversights.
Ability to work independently, demonstrating accountability and reliability.
Position Nature :
On-Site Requirement : A traditional 5-day on-site work schedule requires candidates to be present at the physical office or facility, promoting real-time collaboration and engagement.
Autonomy : Emphasizes independent work capabilities with minimal supervision, suitable for self-motivated professionals.
deal Candidate :
The role is tailored for individuals with a background in customer service, contract administration, or sales support, particularly in industries like manufacturing, engineering, or quality-focused environments. Experience with domestic and international customer management is highly beneficial.