Night Auditor

SCOPE OF POSITION :

The Night Auditor will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Regular attendance is required in compliance with Hammetts standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes proper dress and a correct nametag when working.
• Always comply with Hammetts standards and regulations to encourage safe and efficient hotel operations.
• Reads daily reports : therefore, is adequately informed with all daily happenings at the hotel.
• Create and distribute flash report, which is sent to everyone on that email distribution list.
• Balance and audit for accuracy all room and tax charges (rate check, cashier’s reports and guest and house accounts.
• Post valet parking charges
• Complete nightly audit-date roll at schedule time.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages;

facilitate proper security of department keys.

• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Restart all front desk computers to ensure that computer updates are done daily
• Complete the gross revenue report in a timely manner so that management can properly prepare for daily meetings.
• Organize the front office area by 6 : 30 a.m.

so that the A.M.

front office staff can properly prepare for their shift.

• Fulfill Manager on Duty shifts.
• Have thorough knowledge of outside venues and directions to each.
• Perform other duties as requested by management.
• Attend meetings / training as required by management.
• Have thorough knowledge of outside venues and directions to each.
• Full understanding of the Front Desk system for all guest services.
• Perform other duties as requested by management.
• Attend meetings / training as required by management.

REQUIREMENTS :

Education & Experience :

• High school diploma or GED certificate preferred and / or equivalent work experience.
• At least one-year guest service experience in hospitality environment or equivalent experience required.
• Working knowledge of computer systems to include Outlook, Microsoft products and other industry related systems.
• Previous experience in night audit or accounting roles desired.

Physical Demands :

• Long hours sometimes required, including nights and weekends.
• Light work-Exerting up to 20 pounds of force occasional and / or 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long periods of time.

Required Competencies

• Must be able to work with alone with little or no supervision during the 3 rd shift.
• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Must maintain composure and objectivity under pressure.
7 days ago