Head of Customer Identity and Access Management, Managing Director

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About Opportunity :

Global Cybersecurity (GCS) protects State Street and its clients from the impact of cyber-attacks against systems by understanding the risks these attacks present and mitigating them through a robust, continuously evolving, cybersecurity program and control environment.

Reporting to the Head of Identity & Access Management, the Head of Customer Identity and Access Management (CIAM), MD will lead the strategic direction, development, and implementation of the bank's CIAM program. This role is critical in ensuring the secure management of customer identities, authentication, and authorization across all customer access channels. The successful candidate will work closely with various departments, including IT, marketing, and customer service, to enhance the bank's digital presence and improve customer engagement. Other responsibility areas are listed below.

Responsibilities :

Strategic Leadership : Develop and execute the CIAM strategy to support the bank's digital transformation and customer engagement goals.

Program Management : Oversee the implementation of CIAM solutions, ensuring they meet regulatory requirements and industry best practices.

Security and Compliance : Ensure strong authentication mechanisms, such as multi-factor authentication (MFA), are in place to verify customer identities accessing sensitive information or performing critical transactions

Customer Experience : Enhance the customer experience by providing seamless, secure, and personalized interactions across all channels

Collaboration : Work with cross-functional teams to integrate CIAM solutions with existing systems and processes.

Risk Management : Regularly review and update customer access controls and maintain adherence to our cyber controls assurance requirements.

Monitoring and Reporting : Integrate monitoring and logging of customer access activities to with our cyber defense centre to detect and respond to any suspicious or unauthorized activities.

Innovation : Stay updated with the latest trends and technologies in CIAM to continuously improve the bank's capabilities.

Required Qualifications :

Education : Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred.

Experience : Minimum of 10 years of experience in identity and access management, with at least 5 years in a leadership role.

Skills :

Strong understanding of CIAM principles and best practices.

Experience with implementing MFA and other authentication mechanisms.

Excellent project management and organizational skills.

Strong analytical and problem-solving abilities.

Excellent communication and interpersonal skills.

Certifications : Relevant certifications such as CISSP, CISM, or similar are preferred.

Key Competencies :

Leadership : Ability to lead and inspire a team to achieve strategic goals.

Customer Focus : Commitment to enhancing the customer experience through secure and efficient identity management.

Transformation : Ability to drive transformation in a complex environment

Collaboration : Strong ability to work collaboratively with various stakeholders.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to improve your technical skills, solve real problems and make your mark in our industry.

About State Street

What we do . State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark in the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range :

$170,000 - $282,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes : our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https : / / hrportal.ehr.com / statestreet / Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com / careers

Read our CEO Statement

Job Application Disclosure :

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

]]>