Retail Support Associate - Ready to Wear, Danbury Fair - Full Time

Job Description

Be part of an amazing story

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Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

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Job Overview

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As a Macy’s Ready-to-Wear Selling Support colleague your primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent, and product knowledge, you will deliver a memorable shopping experience through the art of conversation by always being welcoming, engaging, inquisitive, and creating that human connection that our customers are seeking when shopping in our stores. You will be responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our loyalty programs, and supporting the shopping experience from start to finish. You will also deliver operational excellence by leveraging our store’s fulfillment system, merchandise standards, including floor and fitting room upkeep.

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We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

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Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here .

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What We Can Offer You

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Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

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Some additional benefits we offer include :

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• Merchandise discounts

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Access the full menu of benefits offerings   here.

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What you will do

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Leverage apparel product knowledge to increase sales by educating and assisting the customer in the fitting room Demonstrate full understanding of store products, services, loyalty programs

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Respond to customer requests for additional merchandise or other assistance, including sharing how to use the Macy’s App to shop and compare

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Skills You Will Need

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Product Knowledge : Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices

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Sales : Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events

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Technology : Utilize point of sale technology and applications to help in selling and fulfilling customer orders

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Continuous Learning : Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources

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Interpersonal Skills : Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments

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Collaboration : Partnership with the total team to drive sales and deliver the customer experience

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Who you are

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Understand and communicate effectively with customers, co-workers, and supervisors

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Essential Physical Requirements You Will Perform

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About Us

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This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

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Join us and help write the next chapter in our story - Apply Today!

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This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.