DCM Quality Analyst - Tallahassee

Overview

Job Details

Job Location : Tallahassee, FL

Secondary Job Location(s) : Houston, TX

Position Type : Full-Time

Education Level : Bachelors Degree

Job Purpose

Performs routine (journey-level) quality assurance work. Work involves planning, developing, and administering internal quality assurance and compliance activities. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Provides physical presence in ensuring Supervisors are in compliance. Develops and oversees case compliance to prevent or address with violations of policy and procedures.

Essential Job Responsibilities

• Develops and implements quality assurance programs.
• Plans and organizes case review assignments.
• Conducts case and quality control reviews of programs.
• Verifies information received from case readings, sources, and clients.
• Participates in corrective action planning and service improvement activities.
• Identifies cases for investigation of potential fraud and for potential recoupment and restitution.
• Reviews and analyzes cases, notes deficiencies, and extracts data to be verified; collects performance data; identifies adverse trends; and determines compliance with service delivery standards, program requirements, and policies and procedures.
• Documents review findings.
• Communicates final determination of case review to appropriate staff.
• May analyze quality control error findings for trends or patterns.
• Performs related work as assigned.
• Assist with the development or implementation of compliance-related policies and procedures throughout the DCM Program.
• Communication, monitoring, or enforcement of all compliance standards.
• Report violations of compliance or regulatory standards.
• Provide assistance to internal or external auditors in compliance reviews.
• Discuss emerging compliance issues with management and / or employees.
• Identify compliance issues that require follow-up or investigation.
• Conduct scheduled internal reviews or audits.
• Conduct or direct the internal investigation of compliance issues.

Education

Experience in social service financial eligibility determination, auditing, or investigating work. Graduation from an accredited four-year college or university with major coursework in computer science, computer programming, software engineering, or network administration or a related field is generally preferred.

Knowledge, Skills, and Abilities

Experience

3+ years' case management experience serving youth, individuals and families in crisis. Experience with disaster and emergency services is a strong plus.

Attendance

Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

Licenses

Driver's License with clear record required.

Vehicle

Must have daily use of a vehicle without prior notice.

Other

Must pass criminal and child abuse registry background checks. Must be available and willing to travel to various locations and with such frequency as the business need dictates; including deployment within 24 hours to disaster locations for as long as 2-4 weeks. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a threat or significant risk of substantial harm to the safety or health of himself / herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

J-18808-Ljbffr