Program & Portfolio Management - Analyst, Business

Additional Skills :

Experience with ServiceNow iTSM module implementation

Experience with large scale business transformation of organizations from legacy systems to ITSM

PURPOSE :

The Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and / or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. The incumbent assists in the gathering and synthesizing of business requirements for low complexity software, systems, processes and / or services and translates them into specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as the conduit between the business area and the technical or software development team through which requirements flow.

ESSENTIAL FUNCTIONS :

25% Interpret business needs and issues by gathering, eliciting, analyzing, documenting and validating the Business area's user and technical (functional / non-functional) requirements. Under the direction of a Lead or Senior Business Analyst, participates in the creation of requirements documentation. Collaborates in the creation of project plans to define, organize and schedule requirements management and development activities. Participates in requirements analysis and verification sessions. Participates in the tracking and management of open issues and assists in planning for resolution. Participates in development sessions and design reviews in order to ensure design meets user requirements.

25% Responsible for the overall success of user acceptance testing, including documentation, verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies / defects and coordinates appropriate action through issue resolution. Providing guidance and training to application end users.

20% Identifies, documents and troubleshoots problems in systems, software and processes. Collaborate with appropriate stakeholders to monitor, report and resolve issues. Participates in the development of solutions and workarounds that solve low complexity technical, system and / or business issues.

20% Reviews, analyzes and creates detailed documentation of business systems and user needs. Responsible for the written documentation of requirements in a clear and well organized manner. Develops and / or collaborates in key project and requirement deliverables for projects of low complexity

10% Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level : Bachelor's Degree

Education Details : Business, Information Technology, Computer Science or related field

Experience : 3-5 years experience in functional, operational, business, data, systems or testing analysis.

Previous experience working with ServiceNow application is required

In Lieu of Education

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

Demonstrated ability to deliver high quality, effective deliverables on-time and be a valuable contributor to the development of cost-effective solutions.

Moderate understanding of business analysis core competencies

Knowledge, Skills and Abilities (KSAs)

Strong time-management and organizational skill, Proficient

Excellent communication skills both written and verbal, Proficient

Ability to organize stakeholder meetings, Proficient

Microsoft Office applications usage, Proficient

EEO :

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."