Patient Care Coordinator

Job Description

Job Description

Description :

Job Title : Patient Care Coordinator

The Ross Center is a premier mental health practice, delivering a full spectrum of sophisticated psychiatric and psychological services that result in meaningful change for you and your family.

GENERAL SUMMARY OF DUTIES :

Responsible for answering inbound phone calls, recording messages, scheduling appointments, checks patients in and out, collect and apply payments, assisting with program coordination, TMS service support including delivering care to patients.

REQUIREMENTS :

Associates’ Degree or Bachelors Degree preferred

Minimum of two years’ of healthcare or hospitality experience preferred

ESSENTIAL FUNCTIONS :

1. Answers telephones promptly and in a polite and professional manner.

2. Oversees patient flow and ensures patients are seen in a timely manner.

3. Documents concise, thorough, and accurate information in the EMR.

4. Registers new patients in the EMR.

5. Schedules appointments for existing and new patients, utilizes Zoom for telehealth links.

6. Assists patients in completing all necessary forms.

7. Achieves and maintains competency with TMS services, providing direct patient care as assigned.

8. Understands when to escalate calls to clinicians / Office Manager / Director.

9. Collects patient fees, process credit card transactions, and collects balances due from patients.

10. Demonstrates flexibility in providing coverage and / or availability via scheduling adjustments.

11. Makes reminder calls as requested.

12. Assists with accounts receivable follow up and patient outreach for updated credit cards.

13. Aids with mailings and other projects (i.e., marketing projects).

14. Provides support programs at The Ross Center Programs which includes a variety of groups at all locations.

15. Maintains strictest confidentiality.

16. Tidy waiting area, kitchen, and assists with supply management.

17. Other duties as assigned by the Office Manager or Office Directors.

The job holder must demonstrate current competencies applicable to the job position.

KNOWLEDGE :

Knowledge of grammar, spelling, and punctuation to type correspondence.

1. Knowledge of billing practices and clinic policies and procedures.

2. Knowledge of medical terminology is helpful.

SKILLS :

Skill in computer programs, spreadsheets, and applications.

1. Skill in computer programs, spreadsheets, and applications.

2. Skill in using a calculator.

3. Skill in typing.

ABILITIES :

1. Ability to communicate effectively and work with others.

2. Ability to understand and interpret policies and regulations.

3. Ability to prepare documents in response to complaints and inquiries.

4. Ability to read, understand and follow oral and written instruction.

5. Ability to demonstrate good customer service.

6. Ability to exercise good judgment to handle calls appropriately.

7. Ability to work quickly and multi-task effectively and efficiently.

8. Ability to handle confidential and sensitive information.

9. Ability to treat all patients with the utmost kindness and consideration in the most trying situations.

10. Ability to relate to patients, through familiarity with medical terminology and triage procedure.

ENVIRONMENTAL / WORKING CONDITIONS : Work is performed in an open office environment. Involves frequent contact with staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.

PHYSICAL / MENTAL DEMANDS : Work may require hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time.

This job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. This job description is not to be construed as a contract for employment.

Requirements :