Wireless Customer Support Representative

Become our Wireless Customer Support Representative and turn your passion for connection into a rewarding, fast-paced career!

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

Battle Marketing and Management has partnered with Lumen Technologies in building the future of wireless communications. That’s why we need enthusiastic individuals to help deliver top-notch customer service experiences that keep our customers connected and coming back for more.

As a Wireless Customer Support Representative with Battle Marketing and Management , you’ll help customers navigate their wireless service needs with confidence, care, and a can-do attitude. Whether to activate devices, resolve customer service concerns, or guide someone through their first upgrade, your role in every interaction is extremely vital.

The Duties of a Wireless Customer Support Representative :

Addressing customer questions regarding the features and functionalities of various wireless devices, explaining different service plans and their associated costs, and clarifying billing statements to ensure customer understanding and satisfaction.

Guiding customers through the process of setting up and activating new wireless devices, diagnosing and resolving technical issues related to their wireless service, and providing ongoing support to ensure seamless connectivity.

Informing customers about opportunities to upgrade their devices or modify their service plans, clearly explaining the available options and any associated benefits or limitations, and presenting promotional offers in an engaging and positive manner.

Paying close attention to customer concerns, understanding their perspectives, and taking swift and appropriate action to address their issues and find suitable solutions.

Documenting all customer service communications, detailing the nature of their inquiries or issues, and ensuring that any unresolved cases are properly tracked and followed up on until a resolution is reached.

Embodying the values and image of Lumen through their conduct, maintaining a positive and helpful attitude in all customer service interactions, and possessing a comprehensive understanding of the company's wireless products and services.