Business Analyst

Job Description

Job Description

CLASSIFICATION : Non-Exempt

REPORTS TO : Director of Business Support and Delivery

DATE : October 7, 2025

JOB DESCRIPTION

Summary / Objective

The Business Analyst plays a critical role in analyzing and optimizing business processes, systems, and operations. Collaborating with others, the analyst will identify areas for improvement to enhance efficiency and effectiveness. This role includes designing, documenting, and optimizing workflows, operational reports, and operational dashboards that align with organizational goals. The Business Analyst ensures processes are streamlined and that workflows are clear, efficient, and documented, supporting data-driven decision-making. In addition, the analyst will assist with new operational software applications. A key part of this role is to ensure that workflows, operational reports, and operational dashboards meet business needs and are aligned with company objectives.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work with stakeholders to capture, map, and document current business processes and identify areas that require improvement or new process design.
• Continuously analyze workflows, identify inefficiencies, and propose actionable recommendations to streamline operations, reduce costs, and enhance productivity.
• Design, document, and optimize workflows based on stakeholder needs, operational goals, and system requirements.
• Ensure workflows are easy to understand, structured for efficiency, and aligned with best practices.
• Monitor existing workflows to ensure they are functioning as intended and meet operational standards.
• Regularly review and update workflows to align with industry best practices and regulatory requirements.
• Proactively seek opportunities for workflow enhancements and recommend adjustments for greater efficiency and effectiveness.
• Maintain and document all workflow changes, ensuring accuracy and completeness.
• Generate reports to evaluate workflow effectiveness, identify bottlenecks, and track key performance indicators.
• Analyze data from business systems to identify trends, issues, and opportunities that inform decision-making and drive improvements.
• Manage the configuration and setup of new operational software applications, ensuring they align with business needs and technical requirements.
• Collaborate with stakeholders to gather detailed requirements and customize the software to meet business objectives.
• Proactively seek opportunities for operational software enhancements and recommend adjustments for greater efficiency and effectiveness.
• Provide training to stakeholders to ensure smooth adoption of new workflows and processes.
• Offer ongoing support to ensure workflows are functioning as expected and troubleshoot any issues that arise.
• Develop and deliver operational reports and dashboards to support business decisions.
• Stay updated with company policies and regulations that impact workflows, reports, and dashboards.
• Write, update, and maintain policies and procedures related to workflows on platforms like SharePoint.
• Offer constructive feedback to the Director of Business Support and Delivery on potential risks, challenges, and areas for improvement. Proactively suggest control improvements and optimizations to drive operational efficiency.

Other Duties

Skills / Abilities

Strong organizational skills with the ability to prioritize and manage multiple tasks efficiently.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel is required for this position.

Education and Experience

Required Qualifications :

Desired Qualifications :

Equal Employment Opportunity / M / F / disability / protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.