Product Management Director - Salesforce Success Plans

Role Description

The Salesforce Success Plans proactively sets up customers to be successful by ensuring that customers have the right skills, information, insights, and access to expertise. We are seeking an experienced Product Manager to join our Customer Success product management team to help us ensure we can deliver success to our customers on Salesforce’s latest and greatest product innovations.

Your mission is to understand strategic changes to our Salesforce products and go-to-market, define the precise implications for our Success Plans, and solve for those implications with clear, data-driven solutions. You will be the expert who ensures our service offerings remain aligned, valuable, and successful as our business evolves. You\'ll also be responsible for driving enhancements and innovations to the Salesforce Success Plan portfolio. In doing so, you will define the product roadmap and work with various stakeholders in sales, delivery, marketing, finance, and operations to bring products to market.

The ideal candidate has a deep understanding of the Salesforce platform, customer needs, and the specific requirements of the Success Plans. You will also be relied upon to inform and heavily influence how value is delivered to customers.

You will have the opportunity to work on some of the most complex and rewarding problems for our offers and business and be relied upon to inform and heavily influence how we deliver value to our Customers.

What You\'ll Do

• Define product strategy and roadmap for Success Plans, ensuring alignment with business goals.
• Conduct customer and stakeholder research to understand needs, analyze feedback, and drive innovation.
• Act as a thought leader and craft clear, concise and unbiased point of view documents on necessary changes to features, the portfolio, and the go-to-market (GTM) model.
• Develop and present business cases for new offers or enhancements, including financial modeling, and secure senior leadership alignment.
• Collaborate with cross-functional teams including GTM, product / engineering, and other CS organizations to deliver products and features to market.
• Drive growth and adoption of the Success Plan offers.
• Stay current on industry trends, the competitive landscape, and Salesforce\'s latest innovations.

Ideal Candidate Profile

Preferred Requirements

Accommodations : If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement : Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com. Pursuant to applicable fair chance laws, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary / hiring range is $193,800 to $281,100. For Washington-based roles, the base salary / hiring range is $177,600 to $257,600. For California-based roles, the base salary / hiring range is $193,800 to $281,100. For Illinois-based roles, the base salary / hiring range is $177,600 to $257,600.

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