Cust Contract Specialist

Customer Contract Specialist

AEP Energy, a certified competitive retail energy supplier, is backed by a more than 100-year history of providing energy solutions, value and innovation. Headquartered in Columbus, Ohio, we supply energy to homes and businesses across six states and Washington, D.C. Our mission is to help create a brighter future for our customers. The Customer Contract Specialist is responsible for reviewing and processing customer contracts. Participates in daily Contract Management operations and assists Contract Management team members when necessary. This includes calculating fees and working with sales daily. These fees are then sent to the Billing department so that these customers can be billed allowing us to collect this outstanding balance. The role is also responsible for processing around 400-600 Holdover agreements a month, when customers' contracts are approaching their end dates which keeps them on flow with AEP Energy.

What You'll Do :

• Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations.
• Responsible for supporting all contract life-cycles.
• Support daily operations associated with provisioning services and contract approval processes.
• Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes. Other duties as assigned by leadership, to include 40-45 hours per week expected.

What We Are Looking For :

Preferred Experience :

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Salary Grade 03 - $44,708.00 - $52,160.00

Compensation Grade : SP20-003

Compensation Range : $21.49-26.87 USD

The Physical Demand Level for this job is : S Sedentary Work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.