Bilingual Accounts Adjuster/Collector
Job Description
Job Description
North State Acceptance, LLC, is an Auto and Consumer Loan finance company seeking to hire a professional and friendly Accounts Adjuster (Collector) with excellent customer service experience.
Enthusiastic candidates willing to learn about the finance industry are encouraged to apply.
This position is responsible for the daily functions related to the collecting funds and recovering assets. Specific duties may include contacting customers and customer references, preparing collection notices, processing repossessions and legal administration.
This individual is responsible for performing miscellaneous duties related to branch collections and administration. This individual will perform all duties in accordance with NSA policies and procedures and all state and federal regulations.
We offer an excellent benefits package including; Paid Time Off, 401k, Gym Reimbursement, and Company-Paid Medical and Short Term Disability.
We are a team-oriented environment, working toward shared goals and priorities to succeed!
Requirements
- Minimum of one year in an office setting or completed degree in higher education
- Professional customer service experience
- Fluent speaking and writing in English and Spanish
- Possess excellent verbal, listening, and comprehension skills; ability to communicate effectively with others
- Possess professional negotiation and customer interaction skills
- Ability to maintain favorable business relationships with customers throughout the lifecycle of the loan
- Ability to manage multiple tasks with competing priorities
- Team player, willingness to and be adaptable in challenging situations
- Ability to demonstrate competent computer skills and attention to detail
- Reliable transportation to Raleigh (Near Capital Blvd)
Duties include but are not limited to the following :
- Maintain monthly potential delinquencies under 19%
- Maintain monthly 30+ delinquencies under 0.5%
- Maintain Repo percentage under 1%
- Perform & maintain record of daily collection calls
- Reset collection ques
- Request, print & mail collection notices
- Assign accounts out for repossession
- Process & Advertise repossessions
- Upload Repossessions to E-Oscar
- Process Bankruptcies
- Process NSF verifications, collections & notifications
- Perform skip tracing
- Prepare court documentation & attend court
- GPS procedures & documentation
- GPS tracking
- Acquire current insurance for repossession vendors
- Accurately notate accounts
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