German Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in matching top talent with opportunities across various industries, including social media, gaming, healthcare, and consumer services. We are currently seeking a dedicated German Speaking Customer Service Representative for the Transportation sector, which encompasses rail and shipping services. In this role, you will engage with customers, helping them navigate their transportation needs while delivering exceptional service. As part of our commitment to finding the right candidates for the right employers, you will join a vibrant team in a dynamic industry, assisting individuals to connect with solutions that meet their travel demands. With Patrique Mercier Recruitment, you can be assured that your unique skills and expertise will be valued, as we focus on finding jobs that align with your aspirations abroad. If you are bilingual in German and passionate about customer service, we would love to hear from you and help you embark on your next career adventure in the transportation industry.

Responsibilities

• Provide exceptional customer service through various communication channels including phone, email, and chat.
• Assist customers with inquiries regarding transportation services, including schedules, pricing, and bookings.
• Resolve customer complaints and issues promptly and effectively to ensure customer satisfaction.
• Process customer orders and requests accurately and efficiently in the company's system.
• Maintain up-to-date knowledge of transportation services, policies, and procedures.
• Collaborate with other departments to ensure the seamless delivery of services to customers.
• Document customer interactions and feedback to help improve overall service quality.