German Speaking Customer Service for Government & Public Sector industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is seeking a German Speaking Customer Service Representative for the Government & Public Sector industry. As the leading agency for candidates seeking jobs in their native language abroad, we specialize in connecting talent with opportunities across various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our tailored recruitment process focuses on matching the best candidates with the right employers, ensuring a fulfilling career journey for all parties involved. The ideal candidate will possess excellent communication skills in German and have a strong passion for customer service. You will play a key role in assisting government and public sector clients, providing support and managing inquiries to uphold the high standards of service expected in this important sector. This position offers a unique chance to engage with a diverse clientele while working within a dynamic team dedicated to creating a positive impact. Join us and take the next step in your career while helping others navigate their opportunities!

Responsibilities

• Provide exceptional customer service to clients in the government and public sector in German.
• Assist customers with inquiries regarding services, policies, and procedures.
• Resolve complaints and issues in a timely and professional manner.
• Maintain up-to-date knowledge of government services to provide accurate information.
• Document customer interactions and follow up on outstanding inquiries.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and service skills.