Job Description
Job Description
Benefits :
- Dental insurance
- Health insurance
- Paid time off
Benefits / Perks
Competitive, weekly pay.Flexible hours.Organized warehouse for easy pickup of products and materials.Paid time off.Paid Holidays.Family culture.Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple : to combine exceptional quality and workmanship with superior service at affordable prices.
About the Role
Window World is seeking a reliable and skilled Field Service Technician to join our team. This role is responsible for performing service calls related to window and door installations, repairs, and adjustments. The ideal candidate will have strong problem-solving skills, a customer-first attitude, and the ability to work independently in the field.
Key Responsibilities
Respond to scheduled service calls for windows and doorsDiagnose and resolve product issues on-sitePerform adjustments, repairs, or part replacements as neededCommunicate clearly with customers regarding service performed and next stepsDocument service details in the 360 system with brief, accurate notesTake photos of product issues and completed work when applicableEscalate unresolved or repeat issues to the management teamMaintain a professional appearance and represent Window World with integrityRequired Skills
Strong mechanical aptitude and troubleshooting abilityExcellent customer service and communication skillsAbility to work independently and manage time effectivelyBasic proficiency with mobile devices and CRM systemsAttention to detail in documentation and follow-upQualifications
High school diploma or equivalentPrior experience in window and door service , construction, or related field preferredValid drivers license and clean driving recordAbility to lift up to 50 lbs and work in various weather conditions