Oracle RMCS Support Consultant

A company is looking for an Oracle RMCS Support Consultant.

Key Responsibilities

Provide Tier 2 and Tier 3 support for Oracle RMCS systems, resolving advanced issues

Monitor and manage support queues, ensuring SLAs are met and tickets are prioritized

Lead root cause analysis and mentor Level 1 support analysts while developing SOPs

Required Qualifications

Proven experience with Oracle ERP and EPM systems

Strong knowledge of RMCS and T2 / T3 support for Oracle Fusion Cloud

Experience with systems implementation methodologies, including waterfall and agile

Familiarity with JIRA or similar project management software is preferred

Fluency in English is required