About the Role
As an Engagement Manager in our Government practice, you will be the key player on a team that guides customers through the deployment lifecycle, solution delivery, and issue management by partnering with Workday Delivery leadership, consultants, and resource management.
You will be the Workday leader responsible for managing the Customer experience through deployments. You will be tasked with managing a portfolio of project engagements, including external customer facing engagements (initial and subsequent add-on deployments) as well as internal Workday engagements.
You will be responsible for ensuring the successful implementation of the Workday product on some of our largest projects for our Government customer base.
The Engagement Manager will drive the client implementation and will be involved in the development of several key project deliverables (e.
g., charter, project / staffing plan, issue logs, etc.) and work with the Client project manager to resolve issues that stand in the way of project success.
The Engagement Manager will also be responsible for managing to the agreed upon budget and delivering the project profitably.
What you’ll be doing :
- Project manage one or more Workday product implementations concurrently
- Ensure the project is successfully delivered within the budget and time outlined in the SOW
- Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal / SOW
- Provide guidance and mentoring to Professional Services resources working on your implementations
- Ensure projects are properly planned and staffed
- Work with the client project manager to identify / resolve all issues that could impact project scope and / or timeframes
- Work with Delivery Assurance to ensure compliance with agreed to checkpoints
- Present at Executive Steering Committee meetings
- Ensure the client takes advantage of Workday best practices
- Be a liaison for Professional Services when interacting with sales and / or development
- Identify opportunities to position other service offerings
- Ensure the client can serve as a reference upon completing their implementation
- Assist in the transition of the customer from Professional Services to Product Support
- Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW
Expected results within 12 months :
- Become an expert in Workday's Implementation Methodology and use it on all engagements
- Demonstrate competency in the Workday HCM, Financials, and / or Payroll product suite
- Full project P+L ownership
About You
Basic Qualifications :
- Demonstrable experience (6+ years) of project managing Medium and / or Large Enterprise ERP implementations preferably within the Federal and / or State & Local Government customer base.
- Prior consulting experience either as an internal consultant or with a consulting / software company.
- Experience implementing Workday, Oracle, PeopleSoft, SAP, Ultimate, Lawson or a similar application.
- Working knowledge with at least one of the following ERP business areas : Financials, HCM, Payroll, Services Procurement or similar business experience.
- Experience in project managing financial implementations or knowledge of financial business processes and financial reporting is desirable.
Other Qualifications :
- Experience managing 3rd parties on a project
- Experience within the Public Sector
- Business development experience
- Previous service sales experience is a plus. Successful candidates have a balance of functional (business) and technical experience
- Ability to travel 50 percent or more of the time
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