Senior Business Systems Analyst - 29963

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.

While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.

If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

Ready to shake things up? Splunk continues to be on a tear while enjoying incredible growth year over year. With growth comes scaling opportunities and the need to add a Business Systems Analyst to the Service Technology team.

The successful candidate will have a proven track record supporting high value business systems programs with clear critical metrics and measurable value.

This role is for you if you possess a blend of engagement skills, business understanding, critical thinking, and a passion for outstanding sales and support systems.

What you'll get to do

The Business Systems Analyst will play a key role within the Service Technology team at Splunk, working closely with leadership and internal customers as we supercharge our go-to-market capabilities.

Working cross functionally with a broad set of business partners, you will use keen business process understanding, appreciation for simplicity and quality, critical thinking, and a bit of elbow grease to create comprehensive solutions that meet business and technology objectives while encouraging Splunk’s long range goals.

You will be part of a fast-paced, entrepreneurial team responsible for accelerating and simplifying the Service experience across channels, functions, and platforms.

You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.

Must-have Qualifications

• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
• Drive system improvement efforts to completion by capturing and assessing user requirements with business partners and devising solutions based on best practices and scalability
• Lead the entire delivery process including managing deployment release schedules, hand-off of tickets to Development and QA teams, managing JIRA backlog, prioritization, and sprint planning using Agile methodologies.
• Build and deliver appropriate documentation, and communication around feature(s) and process changes
• Strong communication skills required. Diligently keep all stakeholders up to date, solicit buy-in from all groups, and handle expectations.
• Ability to explain sophisticated systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations.

Nice-to-have Qualifications

SFDC certification(s)

Functional Skills

• Deep understanding of support and PSA (FinancialForce / Certinia) processes.
• Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
• Have the desire to learn and apply new technologies
• Ability to self-train quickly and pick up new skills as necessary
• Understanding of cloud offerings market space concepts
• Strong interpersonal skills
22 days ago