Sea Logistics Customer Care Specialist

Sea Logistics Customer Care Specialist

It's more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Sea Logistics Customer Care Specialist, you will play a vital role in managing and coordinating sea export shipments. Your responsibilities will include opening export files, preparing internal documentation, updating shipment statuses, and advising customers on arrival details. Coordinate closely with the operations team to manage the full shipment process, including arranging pick-up or inland transportation, booking, preparing export documentation, and ensuring accurate tracking and tracing to destination. Ensure proactive communication with vendors, shippers, customers, carriers, and Kuehne+Nagel overseas offices throughout the shipment lifecycle, ensuring optimal routing decisions aligned with customer requirements. Negotiate competitive rates with service providers to optimize cost efficiency and support overall profitability. Maintain up-to-date SOPs (Standard Operating Procedures) and detailed customer profiles, including key contacts, special handling requirements, contract rates, and preferred routing, services, and carriers. Support overseas offices by contributing to quote preparation as needed, ensuring timely and accurate responses aligned with customer and operational requirements. Regularly monitor and review updates and resources published on Kuehne+Nagel's intranet to stay informed on company policies, procedures, and operational changes. Promptly escalate any operational issues, disputes, or discrepancies to the appropriate supervisor, manager, or leadership team to ensure timely resolution and maintain workflow integrity. Follow established Quality Management Work Instructions and procedures to ensure compliance with operational standards and safety protocols. Address and resolve issues related to client requirements, data entry accuracy, and general customer service inquiries, including tracking and tracing shipments, to ensure a seamless customer experience. Investigate and resolve billing discrepancies, ensuring alignment with client-specific SOPs (Standard Operating Procedures) and contractual terms.

What we would like you to bring :

• Minimum 2 years of experience in freight forwarding or a related logistics role.
• Strong understanding of domestic and international geography, including major cities and seaports.
• Basic knowledge of U.S. regulatory requirements (FAA, FMC, EAR, Hazmat) and other relevant government agencies.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office.
• Ability to complete IMO Security training classes.

What's in it for you :

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel is an equal employment / affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8 : 00am - 5 : 00pm EST; Monday through Friday or via e-mail at HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.