Desktop Engineer Tier 3

Location : Camden, NJ ( Role is Hybrid - 3 / days on site.)

Desktop Engineer Tier 3 - Job Description :

Identifies all hardware and software solutions by analyzing system requirements and developing continuous improvements in order to meet the IT business needs of Client. Maintains responsibility for the end user experience in the areas of computer hardware and software environments that client employees use on a daily basis, including desktop and laptop computers, printers, desktop software, scanners, BYOD's, operating system configuration, and any other end user peripherals implemented by the CLIENT IT department. Works closely within a team of Information Systems and Software Engineers to architect and deploy new solutions.

Desktop Engineer Tier 3 - Primary Responsibilities :

Desktop Engineering :

• Contributes to the design and implementation of the processes for imaging, patching, firewall, and provisioning, as well as Microsoft Defender and software deployment. These processes involve a wide variety of hardware at Client, including desktops, laptops, printers, and mobile devices.
• Independently completes required imaging, patching, and firewall tasks as well as upgrades of desktop tools including SCCM, Carbon Black, InTune, Defender, and Windows.
• Creates and deploys software packages for client. Works with offshore packager as needed, including sharing requirements, keeping vendor accountable to deliverables, and testing completed software package before launch.

Project Work

Business and Vendor Relationships

Miscellaneous / Other :

Required Skills :