Sr. Director, Delivery Management - Strategic Operations

Sr. Director, Delivery Management

ADP is hiring a Sr. Director, Delivery Management within our Strategic Operations organization.

Are you an experienced leader that can analyze data, communicate effectively with all levels of the organization, and respond quickly to changing business needs? Do you have a passion for driving business processes and supporting continuous improvement efforts to address emerging market demands? Can you develop new and innovative ways to increase revenue and long-term retention opportunities?

In this role as Sr. Director, Delivery Management, you will primarily be responsible for leading, directing and supporting the end-to-end program delivery efforts for Client Journey Modernization a large, multi-year, transformation effort to streamline and modernize our client's journey across ADP's marketing, sales, implementation, service and billing milestones and processes. In conjunction with the business unit (BU) Strategic Business Owners, implements and executes transformational improvements, best practices and standard operating procedures, across ADP.

You will act as a client advocate by balancing delivery speed while managing reasonable expectations from an operations perspective. That will allow you to serve as a liaison between Operations, Marketing / Sales, and Billing for all process changes and improvements.

This is a highly visible and collaborative position within a matrixed organization that works closely with senior leaders, key stakeholders, and functional working team members across Sales, Marketing, Operations and Billing. This role has no direct reports at the current time (but may in the future) and currently reports directly to the SVP of Strategic Operations.

Responsibilities include acting as a client advocate by balancing delivery speed and quality needs while managing reasonable expectations from an operations perspective. Participates in senior management decision-making process concerning end-to-end process issues, strategic / tactical questions and procedures and leads the planning and execution of key capabilities of the CJM program.

To succeed in this role, you will need 12+ years' direct operations (sales, marketing, implementation, service) experience, including 12-18 months transformational program delivery experience. Proven ability and experience to develop and execute strategic business strategies. Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking.

A college degree is preferred but not required. What's more important is having the skills to do the job. Other acceptable experiences could include : experience noted above, OR military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Preference will be given to candidates who have the following : proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical Client issues and identifying process and system needs to address. Facilitation skills, creative thinking and the ability to gain consensus is critically required. Must possess the ability to conceptualize and sell ideas internally. Negotiation skills are essential. Excellent oral and communication and presentation skills required.

You'll love working here because you can be yourself in a culture that values equity, inclusion, and belonging and create a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to integrate your work and your life more easily. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Apply today!