Marketing Analyst Job at Metro Credit Union in Chelsea

Company Overview :

Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 19 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.

Position Summary :

We're on the lookout for a high-energy Marketing Analyst ready to turn insights into impact. The Marketing Analyst will be responsible for gathering, analyzing, and interpreting customer and marketing data to understand customer behavior, measure performance, identify trends, and optimize marketing strategies. This role requires a strong analytical mindset, proficiency in data tools, and the ability to translate data into actionable insights that support business growth. As Metro's first Marketing Analyst, this is a great opportunity for a highly motivated self-starter to build marketing analytics for the department from the ground-up. Ready to lead the charge?

What You'll Do :

• Collect, analyze, and interpret data from various marketing channels (digital, social media, email, SEO, paid advertising, etc.) to evaluate performance and ROI.
• Collaborate with Strategic Intelligence to compile data and build reports from Metro's internal and external data sources relative to Metro's products and members. Collaborate with Marketing to compile performance data from digital sources, website analytics, and campaign results.
• Analyze internal and external data to evaluate the impact and effectiveness of marketing efforts. Identify opportunities to maximize the sales and market penetration of current products, including opportunities for cross-selling and external account acquisition. Identify new products and markets, forecasts, and tracks sales trends.
• Access external sources including census and competitive data relating to member demographics, competition, and market factors influencing product demand and usage including market segments, products, pricing, sales, and distribution methodology.
• Make recommendations related to research findings, including ongoing understanding of member behavior and identification of opportunities and segments to target.
• Use statistical techniques and data visualization tools to present insights and recommendations to stakeholders.
• Develop and maintain member and marketing dashboards and reports to track KPIs and campaign effectiveness.
• Conduct market research and competitive analysis to identify trends, customer preferences, and opportunities for growth.
• Collaborate with cross-functional teams (marketing, sales, product, finance) to align strategies with business objectives.
• Help drive A / B testing and other test and learn initiatives to optimize marketing efforts.
• Monitor customer behavior, segmentation, and engagement patterns to enhance targeting and personalization strategies.
• Stay up to date with industry trends, emerging marketing technologies, and best practices.

Skills You Should Have :

Our Hybrid Work Agreement :

Standard Hybrid : three days on-site in Chelsea : Tuesdays and Wednesdays on-site; third day to be determined in department; two days remote work.

What We Offer

Health, Dental, and Vision coverage for employees working minimum of 20 hours / week; Metro provides assistance toward premiums and copays

Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 19 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.