Director, Onboard Revenue, Retail, Spa, Art and Communications

Director, Onboard Revenue

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We're looking for an experienced Director, Onboard Revenue to fill this critical role based in our Miami or Seattle office. In this critical role, you'll oversee onboard revenue operations for Holland America Line and Seabourn as follows :

• Holland America Line & Seabourn Spa, Retail Partners, and Communications
• Holland America Line only Art, Flowers, and Weddings

The main responsibilities include defining price, product innovation, promotions, and bundles, cross-category efforts to increase onboard revenue, as well as full ownership of the P&L for these businesses. The Director, along with the Associate Vice President, Onboard Revenue Operations, will manage the relationship with our concessionaire partners and oversee operations to maximize onboard revenue and guest experience. The Director will ensure the ships have adequate inventory and give input and direction on retail products. The Director will schedule, manage, and oversee the VIP and concessionaire charter operations. The Director will lead a team of four direct reports and provide guidance to the Asst Hotel General Managers on board. This role will report to the Associate Vice President, Onboard Revenue Operations.

Here's a summary of what Holland America Line is looking for in its Director, Onboard Revenue, Retail, Spa, Art & Communications. Is this you?

Responsibilities

Requirements

Please note that this is a hybrid position based in Miami, FL, or Seattle, WA. Candidates must be comfortable coming into the office 3 days / week (Tuesday-Thursday).

What You Can Expect

Our Culture Stronger Together

Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement, and our Core Values.

Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com.