Customer Service Representative - CSR

Job Description

Job Description

POSITION SUMMARY

CSR supports day-to-day operations by ensuring excellent service standards, handling customer inquiries, scheduling jobs, coordinating office tasks, and assisting with admin duties (e.g., budgeting, supplies, travel, communication). The role blends customer-facing work with administrative support in a fast-paced, fun, family-oriented environment.

ABOUT THE COMPANY

Founded in 2005, To the T Plumbing & Heating, LLC is a family-owned and operated business based in Thornton, Colorado. Established by Nate and Megan Trail, the company has grown from humble beginnings into a trusted household name, serving both residential and commercial clients across Northern Colorado.

OBJECTIVES

• Respond promptly and professionally to all customer inquiries and issues.
• Coordinate job scheduling to optimize technician routes and service delivery.
• Assist with tasks such as data entry, supply management, and document organization.
• Confidently and accurately handle billing, invoicing, and payment collection.
• Log all calls, emails, and correspondence in CRM or relevant systems.
• Act as a liaison between the field and office to ensure smooth workflow.
• Manage phones, emails, letters, and packages to ensure nothing is missed.
• Book and manage arrangements for senior management as needed.
• Maintain proper stock levels and process orders efficiently.
• Support the Office Manager with financial entries and reconciliations.
• Protect customer and employee data by following company privacy protocols.
• Be a positive, professional face of the company-upholding the "To the T" standard in every interaction.

COMPETENCIES

EDUCATION AND EXPERIENCE

Some College Coursework : Courses in business, communications, or related fields can be advantageous.

PHYSICAL REQUIREMENTS

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce,To the Plumbing & Heating recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

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