Engineering - SPARC - ServiceNow Workflow Developer - Associ

Application Developer For ServiceNow Team

Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high net-worth individuals. Founded in 1869, it is one of the oldest and largest investment banking firms. The firm is headquartered in New York and maintains offices in London, Bangalore, Frankfurt, Tokyo, Hong Kong and other major financial centres around the world. We are committed to growing our distinctive Culture and holding to our core values which always place our client's interests first. These values are reflected in our Business Principles, which emphasise integrity, commitment to excellence, innovation and teamwork.

The SPARC team part of Enterprise Technology Operations provide Integration and Automation services to the Application Support groups in a unified approach to cutting-edge systems and processes that form the core of our key business, sharing best practices while providing a critical mass to help drive transformation. The team is reasonable for developing and integrating business solutions leveraging Service Now Platform. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

Responsibilities

As an Application Developer for the ServiceNow team, you will have the following responsibilities :

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
• Provide software coding and customization including, but not limited to : screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
• Own and drive enhancements to improve reliability and performance of existing solutions
• Analysing risks, gaps in the existing environment / applications and resolve them
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform
• Collaborating with clients in requirement gathering and providing multiple logical solutions
• Challenge existing solutions, processing and suggest different ways to solve problem or improve stability
• Build / improve run books for quality documentation and auditing purpose
• Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team

Skill / Experience

8+ years of ServiceNow platform experience preferably in development and implementation. Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications. Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow. Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow. Hands on experience on development of custom scoped applications. Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools. Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration...