Chief, Consolidated Utility and Billing Service Division

Chief, Consolidated Utility and Billing Service Division

Salary : $160,880.40 - $177,354.72 Annually

Location : Sacramento, CA

Job Type : Permanent Full-Time

Job Number : 29216-A

The Chief, Consolidated Utility and Billing Service Division plans, organizes, and directs all activities related to the billing of utility accounts to County of Sacramento residents using refuse collection, wastewater treatment, water treatment, storm water drainage maintenance, and other County services.

Examples of Knowledge and Abilities

Knowledge of :

• The principles and practices of public administration, organization and management
• Principles of supervision, including team dynamics and team building, planning and scheduling work
• Application of computer systems to division functions
• Budget preparation and monitoring
• Principles of quality customer service
• Methods and procedures for evaluating program results
• Call center policies and procedures
• Marketing techniques

Ability to :

Employment Qualifications

Minimum Qualifications :

General Qualifications :

Probationary Period : The probationary period for this classification is twelve (12) months.

Application and Testing Information :

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5 : 00 PM on the posted cut-off date.

Employment applications and all documentation requested in this announcement must be submitted by 5 : 00 p.m. on the cut-off date.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.

Applicants are required to provide a full and complete response to each supplemental question.

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

The score from the Formula Rate Examination will determine the ranking on the eligible / employment list for this job.

Applicants achieving a passing score will be placed on the eligible list in rank order.

The rank is determined by the test score attained from the examination.

All candidates competing in the testing process will receive written notice of their examination results by email.

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents.

If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711.

For more information, visit : Reasonable Accommodation Requests - Job Applicant Instructions.

Employee Benefits :

As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include : health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and / or medical cost; and an employee assistance program (EAP).

General Benefits : Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned.

Temporary Positions : Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.

Salary Step Increases : The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.

Pay : All employees are paid bi-weekly via direct deposit into the employee's bank account.

Vacation : Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.

Holidays : 14.5 holidays per year as recognized.

Sick Leave : Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.

Parental Leave : Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.

Tuition Reimbursement : Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition / registration fees and required books / supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.

Retirement : Social Security and Sacramento County Employees' Retirement System coverage.

Health Insurance : The County offers a variety of health plan design options to fit individual needs.

Dental Insurance : The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents.

Life Insurance : The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.

Deferred Compensation : The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.

Employee Assistance Program : The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as : Legal Advice / Difficult Decisions, Marriage or Family Relationships, Financial or Credit Worries / Elder Care, Alcohol and Drug Abuse.

Wellness Incentive Program : The County will recognize and award time off to eligible employees who maintain an excellent attendance record.

Flexible Spending Account : The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis