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Customer service Jobs in Sacramento, CA

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Customer service • sacramento ca

Last updated: 4 days ago
  • Promoted
Customer Service Manager

Customer Service Manager

Remote VASacramento, CA, US
Full-time
We are seeking an experienced and proactive.Commerce subscription business's customer support operations.This role requires strong leadership skills, extensive experience in customer service manage...Show moreLast updated: 7 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

U-HaulSacramento, CA, US
Full-time
Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

AmazonSacramento, CA, USA
Full-time
Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...Show moreLast updated: 7 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Family DollarNorth Highlands, CA, USA
Full-time
Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...Show moreLast updated: 7 days ago
  • Promoted
Customer Service Associate

Customer Service Associate

WalmartNorth Highlands, CA, USA
Full-time
Join the Walmart team as a Customer Service Associate and provide friendly and helpful service to our customers.As a CSA, you will handle transactions, answer customer questions, and ensure that th...Show moreLast updated: 7 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

TTECMcClellan Park, California, United States
Full-time
Your potential has a place here with TTEC’s award-winning employment experience.Customer Service Representative.TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and...Show moreLast updated: 30+ days ago
Customer Service

Customer Service

LowesSacramento, CA, United States
Full-time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show moreLast updated: 8 days ago
  • Promoted
Customer Service

Customer Service

TradeJobsWorkforce94287 Sacramento, CA, US
Full-time
Required Skill : Must have 3+ years Customer Service experience, preferably within a food manufacturing environment.Fast paced hospitality and / or Retail experience may be considered.Must posses e...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Third Party CSSacramento, CA, US
Full-time
Customer Service Representative.The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empa...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service / Sales

Customer Service / Sales

Home Depot (Retail)Sacramento, CA, US
Full-time
Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service

Customer Service

Morphius CorpSacramento, CA, US
Full-time
We are a rapidly growing company that has more clients than we can see.We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.W...Show moreLast updated: 6 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

David's BridalSacramento, CA, US
Part-time
Minimal weekday hours required (join for weekends only!).NO LIMIT • Additional terms and conditions apply.Competitive hourly pay rates & team bonus. At David's Bridal, we empower our customers and o...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Associate

Customer Service Associate

Spade RecruitingSacramento, CA, US
Permanent
We work alongside labor unions, credit unions, and professional associations throughout North America to help their members and families access permanent benefit programs that provide lasting finan...Show moreLast updated: 7 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

AlgaeCalSacramento, CA, US
Full-time
If you like helping people, and you want to feel supported in your work this is the opportunity for you.Every day, concerned people call the AlgaeCal helpline. They've just had bad news about their...Show moreLast updated: 7 days ago
  • Promoted
Customer Service

Customer Service

TradeJobsWorkForce94245 Sacramento, CA, US
Full-time
Customer Service Job Duties : Processing orders, forms, applications, and requests.Keeping recor...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER SERVICE

CUSTOMER SERVICE

Dollar TreeSacramento, CA, US
Full-time
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : assisting customers wit...Show moreLast updated: 4 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

JobberSacramento, CA, US
Full-time
Does your definition of success mean empowering others?.Then you should consider joining Jobber! Were looking for a.Customer Service Representative. Jobber exists to help people in small businesses ...Show moreLast updated: 6 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Circle KSacramento, CA, US
Full-time
Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show moreLast updated: 30+ days ago
Supervisor, Customer Service

Supervisor, Customer Service

Cardinal HealthSacramento, CA, United States
Full-time
Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a b...Show moreLast updated: 7 days ago
People also ask
Customer Service Manager

Customer Service Manager

Remote VASacramento, CA, US
7 days ago
Job type
  • Full-time
Job description

Customer Service Manager

We are seeking an experienced and proactive Customer Service Manager to lead and optimize our eCommerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance customer satisfaction and retention. The ideal candidate will have outstanding written and verbal English communication skills, with a proven ability to manage complex customer interactions in a fast-paced environment.

Responsibilities :

  • Lead, train, and mentor a team of customer service agents to deliver exceptional support.
  • Identify and implement solutions to address the root cause of recurring customer issues, ensuring long-term resolution and improved processes.
  • Develop and maintain customer service SOPs to drive efficiency and consistency.
  • Provide timely and effective support to customers via email and chat.
  • Oversee customer issues related to website functionality, account management, subscriptions, orders, and payments.
  • Manage and monitor the end-to-end order fulfillment process to ensure accuracy and timely delivery.
  • Utilize internal tools and systems such as Shopify , Recharge , Rebuy , and Gorgias CRM to manage customer interactions and resolve inquiries.
  • Collaborate with internal teams to align customer service strategies with marketing, product, and fulfillment initiatives.
  • Create and manage detailed performance reports using data analytics tools to identify trends and implement improvements.
  • Develop and maintain self-service resources such as help center articles and FAQs to empower customers.
  • Stay informed about new product releases and feature updates to provide accurate information to customers.
  • Ensure all customer interactions are handled professionally, positively, and in alignment with company values.

Qualifications :

  • Bachelor's degree in Business Administration, Communications, or related field.
  • Minimum of 5 years experience in customer service management, ideally in an e-commerce or subscription-based environment.
  • Proven leadership experience with a track record of managing and coaching customer support teams.
  • Strong technical aptitude with the ability to quickly learn new tools and platforms.
  • Proficiency in CRM systems ( Gorgias preferred ) and e-commerce platforms ( Shopify ).
  • Experience with subscription management platforms such as Recharge is a plus.
  • Strong problem-solving skills with the ability to implement strategic solutions for recurring issues.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Experience working with Microsoft Office Suite and Google Workspace tools.
  • Analytical mindset with experience using data tools to track performance and identify areas for improvement.
  • Ability to work independently and collaboratively within a team environment.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.